Our Policy for Shipping, Delivery, & Returns - Bowlers Barn
Shipping, Delivery & Returns:
All our orders are delivered Australia wide by either Australia Post or Fast way Couriers. We have a standard shipping cost for throughout Australia up to the first 5 kgs in weight , all orders over 5 kgs will incur an additional freight cost. If your order comes into this category you will be emailed the additional charge before orders are activated and dispatched. All prices displayed on this website are exclusive of shipping costs.
All transactions will be processed in $AUD and include GST. Product prices are regularly updated when price changes are implemented by suppliers.
Bowlers Barn is committed to providing exceptional customer service and quality goods. Orders we will endeavour to dispatch within 2 to 3 working days, shipping times are estimated between 3 to 10 business working days.
If Bowlers Barn is unable to deliver the goods in the given time period, we will contact you by phone or email within 5 business working days. Should we be unable to process your order or the goods are unavailable then you will be informed within 2 Business working days.
Returns & Refunds:
At Bowlers Barn, our goal is to ensure that our customers are completely satisfied. If you are not happy with a product that you purchased from this site, for any reason, you may return or exchange it within 14 days of your purchase providing the product and its packaging is returned to us in its original new condition and is accompanied by your receipt.
Once we receive your returned items we will credit your card within 7 business days less the cost of postage paid by Bowlers Barn. The refund will appear on your credit card statement.
We are very flexible with order cancellations and allow you to cancel the order up to the point when you receive and sign for the goods. However, if we incur costs as a result of the cancellation, we will pass these on to you, so please choose the products carefully and consider how you pay for your purchase. Also please note that all cancellations must be done or confirmed by email.
The following policies apply on order cancellations where the order is cancelled as a result of the customer changing their mind:
Freight Costs & Shipping Insurance - If you cancel an order that has been shipped but not yet delivered, the freight cost and shipping insurance will not be refunded, as we will not be refunded this cost by the courier. Please note that an order in the status of shipping may have already been shipped but not yet updated on our website.